COVID-19 Update. Devices where codes need to be requested from the manufacturer we are stipulating a 20 working day turnaround to cover all parties. Whilst the order is in process we are unable to cancel the request. Please kindly bare this in mind when placing any orders.
SUBMIT BEFORE 15.30PM GMT MONDAY – FRIDAY FOR SAME DAY SUBMISSION
Corporate devices will fail the unlocking process and will be refunded in full
To check if you have remaining attempts please complete the following:
Turn on the device without a sim card inserted
Select Service Info, Select SimLock
A menu like the one below will be displayed
[x] Network 10
Network Subset 0
Service Provider 0
There should be an "X" before Network and the counter should show number above 0 (zero). If your counter doesn't show an "X" or shows 0 (zero) this means your phone is hardlocked and it can't be unlocked by a code. In that case DO NOT purchase the service as you will not be able to insert our unlock code and no refund will be given.