FAQ & CONTACT FORM

Why should I use Wizzfix for a repair?

At Wizzfix, we truly comprehend the immeasurable worth and significance your smartphones and devices hold in your life. With our team of highly skilled technicians, who have successfully completed over 10,000 repairs, we have solidified our position as a trusted and reliable repair center. Our unwavering commitment to exceptional service is evident in every repair we undertake. In the rare event that you are not completely satisfied with our services, our dedicated customer support team is readily available to address your concerns promptly. Experience the unmatched professionalism and customer-centric approach at Wizzfix for all your device repair needs.

How long does a repair take?

At Wizzfix, we excel in providing speedy and efficient repair services. Our popular repairs are swiftly completed within a mere 45 minutes at any of our Service Centres for general repairs when parts are in stock. For tablet, laptop, and postal repairs, you can expect your devices to be returned to you within 48-72 hours. some tablet repairs can be collected the same day depending on the technicians advised timeframe.

Rest assured, our expert repairs team works diligently to restore your device to a high standard. Trust Wizzfix to deliver prompt, top-quality repairs, ensuring your devices are swiftly rejuvenated for optimal performance and longevity .

What should I do before handing over my device?

Prior to handing over your device to us, we highly advise backing up your data as a precautionary measure. Although it’s a rare scenario, in the event that a repair necessitates data wiping, we may contact you for approval. The great news is that you don’t have to go through the hassle of wiping your data before your repair, unless you specifically opt for a Genuine Apple repair or if your Google Pixel 6 is being repaired under warranty. or your device powers up and has a micro-board issue which will require micro solder work we advise to do so , For all other devices, you can send them to us as they are, and we will take care of the rest. Rest assured that your device is in safe and capable hands at Wizzfix, where we prioritise the utmost care and attention throughout the repair process.

Does my phone come with warranty?

At Wizzfix, we understand the importance of your peace of mind when it comes to repairs. That’s why we go above and beyond by offering a generous lifetime warranty on the majority of our device repairs. We want you to feel confident that our services are not only done correctly but also upheld to the highest standards of quality. For more detailed information about which devices are covered under warranty and the duration of the warranty period, we invite you to consult our comprehensive terms and conditions. With Wizzfix, you can trust that your devices are in expert hands, and our commitment to excellence extends long after the repair is complete.

How does the walk-in service work?

Our walk-in service at Wizzfix offers you the convenience of getting your phone repaired on the spot, often within a remarkable timeframe of just 30 – 45  minutes! When you book your repair through our website, you’ll be able to see the estimated time required for each specific repair. This estimate considers the number of ongoing customer repairs at your chosen repair centre, ensuring you have a clear understanding of the expected wait time. We strive to provide you with transparent and efficient service, so you can plan your visit accordingly and have your phone swiftly repaired while you wait.

If I use Wizzfix will this void my Manufacturer’s warranty?

When opting for the services of Wizzfix, it is essential to acknowledge that, like most third-party repair providers, there is a potential for voiding your manufacturer’s warranty. However, we go the extra mile by offering our own extensive warranty for all repairs performed by our highly skilled technicians. We recommend familiarising yourself with the specific terms and conditions pertaining to your device to gain a comprehensive understanding of the warranty coverage provided by Wizzfix. Our commitment to transparency ensures that you can trust in the protection and lasting quality of your device, even after it has undergone our expert repair process.

I only have a small crack on my screen do I need a full-screen replacement?

When it comes to a cracked screen, regardless of its size, we highly recommend getting it repaired promptly to prevent any further damage and potential risks associated with using your device. Even a small crack can lead to additional screen issues and the possibility of glass splinters. At Wizzfix, we offer a comprehensive solution by providing full-screen replacements, irrespective of the crack size. Moreover, our screen replacements often come with a generous lifetime warranty, ensuring you have complete coverage and peace of mind. Trust us to address your cracked screen, safeguarding the integrity of your device and allowing you to confidently continue using it without any concerns.

How much does it cost to change a phone screen?

At Wizzfix, we understand the importance of providing affordable solutions without compromising on quality. That’s why we offer a range of offers and deals to help you find a top-quality phone screen repair at the best possible price. Our aim is to ensure that you receive exceptional service and value for your money. Trust Wizzfix for transparent pricing, competitive rates, and the expertise needed to deliver a reliable and cost-effective phone screen repair solution. Most prices can be seen by selecting your make and model in the book repair section

Are Wizzfix's screens genuine branded parts?

At Wizzfix, our priority is to provide our customers with a wide range of repair options that cater to different budgets. For Android devices such as Samsung, Google, Huawei, Oppo, and OnePlus, we exclusively use manufacturer-original screens. When it comes to Apple devices, we offer customers the choice between manufacturer-original screens or high-quality compatible screens, depending on the selected repair option and the level of quality you prefer. Rest assured, whether the parts we use are branded or not, each component undergoes rigorous testing to ensure it meets our stringent standards for high-quality repairs. This ensures that your device not only functions flawlessly but also boasts an excellent finish after the repair process is complete. Trust Wizzfix for top-notch repairs and an exceptional outcome for your device.

Why does Wizzfix ask for my PIN or ID before repair?

At Wizzfix, we understand that providing your PIN or passcode ID before a repair is a personal choice. However, we highly recommend sharing this information with us as it allows our technicians to verify that your device is fully functional before returning it to you. As part of our meticulous repair process, we conduct a series of tests to ensure your device is in pristine condition, including assessing touch sensitivity and camera quality. Accessing your device through a PIN or passcode ID enables us to perform these tests accurately and deliver a seamless repair experience. It is important to note that our tech repair team will never access your personal information or invade your privacy. We prioritise the protection of your data, and our Privacy Policy is readily available online to provide you with comprehensive information on how we safeguard your information while using our services. Trust Wizzfix for professional repairs and a commitment to your privacy and data security.

Do Wizzfix offer support after repair?

Absolutely! At Wizzfix, we are committed to providing exceptional customer support even after your repair is complete. Our dedicated customer service team is readily available to assist you with any questions or concerns you may have. Whether you need further guidance or have additional queries, our team is here to ensure your satisfaction. We also encourage you to explore our comprehensive warranty guidance, which provides detailed information on the warranty coverage for your repaired device. Trust Wizzfix for reliable support and assistance, as we strive to deliver a seamless and satisfactory experience for all our valued customers.

Does Wizzfix have any special offers and deals at the moment?

We understand the thrill of discovering a fantastic deal, and at Wizzfix, we strive to offer our customers the best value for their money without compromising on the quality of our repair services. We constantly update our range of special offers and deals to ensure you receive excellent value while experiencing top-quality repairs. Take a moment to explore the latest offers available to you when you book with us today. Trust Wizzfix to provide exceptional service, affordability, and unbeatable deals to enhance your repair experience.

Will my device be liquid resistant after a repair?

At Wizzfix, we take great care to ensure that your device is reassembled using the same seals as the original manufacturer. However, it is important to note that we cannot guarantee water resistance or waterproofing after a repair. This is because the IP rating, which determines the water resistance of a device, cannot be reinstated once the device has been opened. It is a common limitation across the repair industry. We want to be transparent with our customers and provide accurate information. While we prioritise the integrity of your device and follow industry-standard practices, we recommend avoiding exposing your device to water or liquids after a repair to prevent any potential damage. Your satisfaction and the proper functioning of your device are of utmost importance to us at Wizzfix.

Can you tell me more about iphone battery replacement pricing?

At Wizzfix, we specialize in iPhone battery replacements and take pride in delivering exceptional service in this regard. Many of our customers are unaware that replacing their iPhone battery can significantly improve their device’s performance, ensuring it operates at factory standards and maintains optimal speed. If you find that your iPhone’s battery drains quickly throughout the day, you constantly need to charge it, or your device is running slower than expected, it may be time for an iPhone battery replacement.

The cost of iPhone battery replacement can vary based on factors such as the model, device type, and the age of the device. For newer iPhone models, battery replacements may be comparatively higher in cost. However, for older models with standard-sized batteries, our iPhone battery replacement services are available at a very reasonable cost.

It’s important to note that for newer Apple devices, we also offer OEM (Original Equipment Manufacturer) battery replacements. By opting for an OEM repair, you can bypass the battery notification that typically appears after a battery replacement. Please be aware that this option comes at an additional cost due to the higher quality and compatibility provided.

At Wizzfix, we are dedicated to ensuring that your iPhone operates smoothly and efficiently. Trust us for reliable and reasonably priced iPhone battery replacement services, tailored to meet your specific needs and device requirements.

If you're reading this far on then it's likely we haven't quite answered your question yet. Fill out the Contact Us form and we'll be ready to help you! or use the live chat when an agent is online and available.

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